Zattoo not working with VPN

Zattoo won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if a channel or replay is missing.

Why isn't Zattoo working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big live broadcast
• Zattoo is detecting VPN traffic and limiting playback
• The Zattoo app is still using an old connection from before you connected

What can I try if Zattoo isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a channel won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open zattoo.com in Chrome or Safari with VPN Super connected and sign in.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the Zattoo app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with zattoo.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Channel or replay missing on Zattoo?

Which channels you get on Zattoo, and whether replay and recordings work for them, depends on your plan and country. Check your plan in your Zattoo account first. If a channel you should have won't play, try another channel to see whether the problem is with that channel rather than your connection.

Zattoo buffering or low quality with VPN?

If Zattoo loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. Zattoo recommends at least 5 Mbps for HD and 8 Mbps for Full HD. If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Zattoo on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Zattoo shows.

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