Prime Video not working with VPN

Prime Video won't play, shows a VPN or proxy error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if playback is slow.

Why isn't Prime Video working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big release or live sports
• Prime Video is detecting VPN traffic and blocking playback
• The Prime Video app is still using an old connection from before you connected

What can I try if Prime Video isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a title won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open primevideo.com in Chrome or Safari with VPN Super connected and sign in with your Amazon account.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the Prime Video app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with primevideo.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Prime Video showing a VPN or proxy message?

This means Prime Video has flagged the connection, not that your account has a problem. Try steps 2 and 4. If the message continues, note the exact wording and any error code to include when you contact us.

Prime Video buffering or low quality with VPN?

If Prime Video loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. Prime Video recommends at least 5 Mbps for HD. If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Prime Video on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Prime Video shows.

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