NOW not working with VPN

NOW, formerly NOW TV, won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if the app is stuck on a black screen.

Why isn't NOW working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big live match
• NOW is detecting VPN traffic and limiting playback
• The NOW app is still using an old connection from before you connected

What can I try if NOW isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a show won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open nowtv.com in Chrome or Safari with VPN Super connected.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the NOW app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with nowtv.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

NOW stuck on a black screen or loading wheel?

If the NOW app opens but playback never starts, sign out, close the app fully, and sign back in after step 4. If that doesn't help, uninstall and reinstall the NOW app, since a fresh install clears any saved data that may be stuck.

NOW buffering or low quality with VPN?

If NOW loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. NOW recommends at least 12 Mbps for HD (Boost) and 30 Mbps for 4K (Ultra Boost). If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching NOW on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message NOW shows.

The trademarks displayed are for illustration purposes only. VPN Super is not affiliated with, sponsored by, or endorsed by their owners.