Fandango at Home not working with VPN

Fandango at Home, formerly Vudu, won't play a movie, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if a title you bought won't play.

Why isn't Fandango at Home working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big new release
• Fandango at Home is detecting VPN traffic and limiting playback
• You're still using the old Vudu app, or the app is using an old connection

What can I try if Fandango at Home isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a movie won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open athome.fandango.com in Chrome or Safari with VPN Super connected and sign in.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the Fandango at Home app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with athome.fandango.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Bought or rented a title but it won't play?

Open My Library and check that you're signed in with the account you used to buy or rent it. If it's there but won't start, update the Fandango at Home app (it replaced the Vudu app), sign out and back in, and try again after step 4. Rentals also have a viewing window, so check that yours hasn't ended.

Fandango at Home buffering or low quality with VPN?

If Fandango at Home loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. Fandango at Home recommends at least 4.5 Mbps for HD and 11 Mbps for 4K. If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching Fandango at Home on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message Fandango at Home shows.

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