DStv not working with VPN

The DStv app won't load, shows an error, or keeps buffering while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if you're still using DStv Now.

Why isn't DStv working with my VPN?

• The server you're on is busy during a high-traffic window, such as a big live match
• DStv is detecting VPN traffic and limiting playback
• You're using an old version of the app, or it's still using an old connection

What can I try if DStv isn't working with my VPN?

1. Update the VPN Super app to the latest version. Open the app and check for an update notification on the home screen. If you don't see one, update it on the App Store or Play Store, or download the latest version.
2. Switch to a Premium server. Premium servers are built for streaming. If you don't have a Premium subscription yet, you can upgrade here. If a channel won't start on your current server, switch to a different one.
3. Try the browser instead of the app. Open dstv.com in Chrome or Safari with VPN Super connected and sign in with your DStv Connect ID.
4. Refresh your connection. Disconnect and reconnect VPN Super, then quit the DStv app and reopen it so it uses the new VPN session. In a browser, close and reopen the tab, or clear your browser cache.

Note: If your browser asks to share your location with dstv.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.

Using an old version of the DStv app?

DStv Now has been replaced by the DStv app. Install the latest DStv app from your device's app store and sign in with the same account. If a channel still won't play, check that it's included in your DStv package.

DStv buffering or low quality with VPN?

If DStv loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.

Run a speed test at speedtest.net with VPN Super connected. DStv recommends at least 10 Mbps for HD. If your speed is below that:

• Switch to a server closer to you. A shorter distance usually means faster speeds. Compare servers using the ms latency value in the location list.
• Switch from mobile data to Wi-Fi. A stable Wi-Fi connection can give more reliable playback.

If your speed is fine but buffering continues, work through steps 1 to 3 above.

Watching DStv on a TV?

Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.

Still not working?

Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message DStv shows.

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