DAZN won't load, gets stuck on the loading screen, or freezes during a live event while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if the app won't get past loading.
DAZN won't load, gets stuck on the loading screen, or freezes during a live event while VPN Super is connected? This guide covers the most common causes, steps to try, and what to do if the app won't get past loading.
Note: If your browser asks to share your location with dazn.com, don't allow it. If you've already allowed it, you can remove that permission in your browser settings.
If the DAZN app opens but never gets past loading, sign out, close the app fully, and sign back in after step 4. On Android you can also clear the DAZN app's cache in your phone's app settings. If it still won't load, uninstall and reinstall the app.
If DAZN loads but keeps buffering or drops to a lower quality, the cause is usually connection speed rather than the server.
Run a speed test at speedtest.net with VPN Super connected. DAZN recommends at least 9 Mbps for HD and 16 Mbps for Full HD. If your speed is below that:
If your speed is fine but buffering continues, work through steps 1 to 3 above.
Most of the steps above also apply on Apple TV and Android TV. For TV-specific troubleshooting, see How to fix common issues on Apple TV or How to fix common issues on Android TV.
Contact Support with your physical location, the protocol you're using, your device and OS version, and any error message DAZN shows.
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